Murad Australia Authorised Sellers
At Murad Australia we distribute our products through selected skincare businesses.
Our distribution model is designed to enable consumers to discover, trial and purchase our products in the location that is most convenient to them, whether that be in a skin clinic after their regular professional treatments, whilst indulging in retail therapy, or from the comfort of their home.
You can find our current Pro Clinic Locator here.
Unauthorised Sellers
Murad products are in high consumer demand which means that, from time to time, businesses who we have chosen not to work with may sell ‘diverted products’ that look like official stock but cannot be guaranteed by us as genuine. Additionally, some businesses may ship to Australia from international locations. In both of these instances, Murad Australia cannot guarantee the authenticity of the products. At the bottom of this page, you will find a list of businesses who we have not authorised to sell Murad products but who continue to sell diverted products despite our best efforts to stop them.
We can only guarantee Murad products when purchased through the authorised stockists listed below and those found in our most up-to-date clinic locator here.
Here’s a guide to what diverted product is and why you should avoid purchasing it.
What is Diversion?
Products sold by unauthorised retailers or sites are referred to as ‘diverted’ because they are products diverted from authorised retailers.
Genuine Murad products are available at authorised national and online retailers, as well as authorised professional skin clinics Australia-wide. Please refer to the complete list of Authorized Retailers below.
What are the Risks of Purchasing Diverted Products?
Diverted products can be counterfeit, old or expired, diluted or filled with unknown substances. The bottom line is they may not be safe to use. If you buy products with our name on them from unauthorised retailers, we cannot guarantee that they will perform as advertised and tested. Contaminated or counterfeit products could also cause adverse reactions such as irritation or infection.
Murad Guarantee
When you place an order for products through Murad.com.au or any of the Authorised Retailers below, your products are guaranteed. If you purchased your products directly from a salon, spa, skin clinic or medical professional’s office, please contact them directly to inquire about their return policy. To ensure your Murad products are authentic and eligible for the guarantee, please purchase from Murad.com.au or the list of Authorised Retailers listed below.
What is Murad Doing to Fight Diversion?
Murad employs a task force that monitors known channels of distribution and pursues legal action against diverters. We regularly monitor suspected diverters and use advanced tracking systems to trace diverted products back to their original source.
Support Murad
You can help Murad by reporting unauthorised retailers to brandprotection@murad.com.
Authorised Retailers
Amazon.com.au: Amazon.com.au is the only authorised seller on Amazon.com.au (‘Dispatched from and sold by Amazon AU’). Supplying via Amazon AU enables us to minimise the number of diverted sellers on this channel. We cannot guarantee the authenticity of products sold by any sellers on Amazon.com.au. These sellers may be advertising diverted, counterfeit or expired product. Buying from any other seller will EXCLUDE your purchase from the Murad Guarantee.
Authorised Retail Partners:
Murad.com.au
AdoreBeauty.com.au
Sephora.com.au
Sephora stores
OzHairAndBeauty.com
ActiveSkin.com.au
Unauthorised Sites
Please be aware that if you purchase Murad skincare products from a company NOT listed as authorised below (or in our Clinic Finder), the product(s) may be diluted, heat damaged, expired or counterfeit. They may not be safe to use or perform as tested and Murad will not take any responsibility for related problems or dissatisfaction. The sellers below claim to sell authentic Murad products, but are not authorised retailers of Murad Australia: Murad is not able to identify all persons and companies who falsely claim to be authorised Murad dealers. To ensure your Murad products are authentic and eligible for the guarantee, please purchase only from Authorised Retailers listed above.
TK Maxx * Selfridgesau.com * Temu.com * Fruugo * Ozsale.com.au * Shein.com/au * Zestbeauty.com * Freshbeautyco.com.au * Catch.com/ catch.com.au * Harveynorman.com.au * Dicksmith.com.au * Au.fragrancenet.com * Kogan.com * Beautyexpert.com * Matt Blatt * Shopbop.com * a-hsalon.com * lmching.com * modesens.com * beautifiedyou.com * skinmedix.com * australiaoutfitocean.com * mcgrocer.com * cosmedicsnow.com * thebeautyclub.com * naturemartaustralia.com * ausbasket.com * coggles.com editorspicks.com cosmeticfiend.com hqhair.com gimmenow.com
bonanza.com Cosmeticsnow.com.au Strawberrynet.com Mydeal.com.au Thebeautyclub.com.au Getprice.com.au Fishpond.com.au Themarket.com Senseonline.com.au Ebay.com.au
Questions? Please contact us and we'll be happy to help. info_au@murad.com